I’ve not been around all too long here but as far as I know, you and Chris were the only people replying to porcelain matters for ages. Everything you could not answer eventually fell off the table and remained unanswered. I guess the other sections here functioned similar – a lot of questions remained unheard as the site is not frequented by Kovels employees who would have had to reply, no matter what. On the other hand, automatic notification on replies to a thread was also broken for a long time and I sometimes bumped into replies that I had never been informed of.

That aside I must say that ever since the forum overhaul the site seems to have shifted to the worse and appears to be nearly dead now. Negative word travels faster than praise, meaning that quite a few people will probably have been put off after having seen the spam and complaints about people feeling scammed after having paid for a membership.

As there is no moderation or direct communication between customer and the administration, people of course move elsewhere. I mean, no [i]”We plan to install new forum software. Any ideas?”[/i] or [i]”Thanks a lot for helping in reporting the spammers, hold in there, solution is at hand!”[/i] but a plain and simple switch, leaving many viewers hanging at a [i]404:Page not found[/i] is not the ideal business procedure, is it?

Plus the fact that the settings (font size and such) are neither configurable nor up for discussion. It’s either accept it, or die. As is, the whole website takes up one third – the true forum section even only one quarter! – of my screen width and is very small, except the header font size which is far too big. As result, I only take a look here around once a week and the last few glances showed that nothing was really moving.

No doubt that people searching for assistance will take a quick look and then start running in the other direction.